The Emergence of Online Retailing in India

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On January 02, 2007, Pantaloon Retail (India) Limited (PRIL), launched its online retail arm, futurebazaar.com.1 This marked the entry of India's leading retail chain into the online retail segment. Unlike many of the existing e-commerce companies, PRIL had a strong presence in the offline retailing segment. Analysts noted that this could help PRIL give its customers a significant price advantage by leveraging its economies of scale. PRIL's e-commerce portal will offer services to more than 1500 cities and towns in India, with a wide range of products. Describing the new initiative, Anup Seth, Head, e-Retailing, PRIL, said "The FutureBazaar concept is about extending the value proposition of our offline formats (which are today limited by our geographical presence) to the entire world by leveraging the power of the Internet and be present across geographical boundaries."2

There were also instances of other companies that adopted the online retailing route to complement their existing offline business formats.

For example, Tata Indicom, a mobile and Internet service provider, entered the online retail market with its website, www.i-choose.in, to provide online mobile connection services. The retail division of Godrej & Boyce Mfg. Co. Ltd. (G&B) had also launched an online portal that offered its customers all the consumer durable products that were available at Godrej's 'Lifespace' retail stores.

It was also reported that Reliance Retail, the retail arm of Reliance Industries Limited, had set up a special team to establish its online retail format. Analysts opined that the online strategy being followed by these Indian retail chains was similar to that of large international retailers such as Wal-Mart Stores, Inc. (Wal-Mart), which had a well-established online and offline presence.

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1] "Pantaloon launches e-retailing portal," www.business-standard.com, January 03, 2007.

2] Priya Jain, "Great expectations," www.iamai.co.in, July 03, 2006.

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