Why Most Things Fail

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Similarly, the theory that firms apply the concept of marginal costs and revenues to fix product prices is a myth. Most businessmen have no clue as to their marginal costs and revenues. Research has shown that most business use cost plus pricing to set their prices, and then modify them according to the prices charged by their competitors.

The world of business is not as simple as economists make it out to be. The rational decision-maker who is at the core of most of economic theory does not exist in the real world. Human beings do not always act to maximize their utility. They also make decisions with imperfect information. But why do most things fail? According to the author, the answer lies in the almost unbelievable complexity of the environment in which decisions must be taken.

Decision models are simplifications, and in most cases, simplifications to such an extent that they are no help in real-world situations. The author gives the example of tic-tac-toe and chess. Even a chicken can play tic-tac-toe without losing to a human. Chess on the other hand, is far more complex - so much so, that it not possible, even with the most advanced computer, to figure out the optimum strategy for a given distribution of pieces on the board. And so is the case, with the best laid schemes of mice and men.

The book also discusses game theory. Again, as with most tools of economics, game theory fails to provide a guide to action, except in the most simplified circumstances. In the real world of business decision-making, the number and nuances of the choices available to the protagonists, and the variety of possible outcomes are so large that they overwhelm the computing power of the most sophisticated computers, leave alone the power of humans to comprehend them.

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