...CAUSES FOR BREACH OF DATA SECURITY
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The workforce employed in the Indian BPO industry comprises
mostly young graduates, who opt to work in BPOs before going in for higher
studies or switching to a career of their choice. Attrition levels within the
industry are therefore high. With the pressure on recruitment, the background
checks on new recruits are most often cursory or, at times, not carried out at
all. This can lead to recruitment of candidates who have provided fake
information in their CVs or those who have committed such frauds in the past.
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...INFORMATION SECURITY AND DATA PRIVACY CHALLENGES FACED BY BPOS
Some of the information security and data privacy challenges that
Indian BPOs face include lack of data protection laws, use of
portable devices such as laptops by employees to store confidential
business information, rising data security costs as BPOs struggle to
maintain the confidentiality of their clients’ information, training
employees in maintaining data security by complying with security
policies implemented in a company, and difficulties in systemic
plugging of any loopholes through employee activity monitoring
procedures...
- Lack Of Stringent Data Protection Laws
- Use Of Portable Devices
- Rising Information Security Costs
- Strengthening the weakest link in security - "people"
- Flaws In Monitoring User Activity In An Organization...
...SOME IMPORTANT INDUSTRY ASSOCIATIONS
International Association of Outsourcing Professionals (IAOP)
The IAOP was established in 2005 by a group of service providers,
customers, and advisors in the BPO industry. Approximately 250
organizations are members of the IOAP, which aims at nurturing BPO
as a profession and as an industry. Executives and managers from
member organizations contribute to designing, implementing, and
managing a global corporate ecosystem...
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National Association of Software and Service
Companies (NASSCOM)
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Call Centre Association of India (CCAI)
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Websites...
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